Guest Relation Assistant Manager

We are looking for Guest Relations to make our clients feel welcome and ensure their pleasant and comfortable stay, To provide high-quality service to our customers. address complaints and go the extra mile to make sure our guests are satisfied, serve as a primary point of contact for our customers, ensure our guests enjoy their stay and plan to come back to our facilities, greeting clients as they arrive, coordinating their check-ins to assigned apartments, offer stellar customer service and provide memorable hospitality experiences for our guests.

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Promptly address guests’ requests
• Actively listen to and resolve complaints
• Ensure special guests, like disabled people, the elderly, children, and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Liaise with housekeeping and staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular clients
• Any other responsibilities may be assigned by management.