Customer Care and Sales Executive

Docspert Health is looking for a qualified Customer Care and Sales Representative to join our team.

Responsibilities

• Support and provide service via phones, e-mails and Whatsapp as a receiver and caller and follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue ensuring full customer satisfaction.
• Answer inbound calls and respond to customer requests to ensure customer satisfaction.
• Use questioning, troubleshooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints.
• Build customer’s interest in the services and products offered by the company and offers cross-selling and/or up-selling the company’s solutions, products, & services.
• Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
• Maintains the required knowledge level of the company’s products, services, & solutions and sticks to the agreed-on formal information sources to ensure delivering full and accurate information to the customer.
• Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.