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Customer Care and Sales Executiv...

Docspert
Nasr City, Cairo

Customer Care and Sales Executive

Nasr City, CairoPosted 27 days ago
31Applicants for1 open position
  • 30Viewed
  • 7In Consideration
  • 2Not Selected

Job Details

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Job Description

Docspert Health is looking for a qualified Customer Care and Sales Representative to join our team.

Responsibilities

  • Support and provide service via phones, e-mails and Whatsapp as a receiver and caller and follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue ensuring full customer satisfaction.
  • Answer inbound calls and respond to customer requests to ensure customer satisfaction.
  • Use questioning, troubleshooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints.
  • Build customer’s interest in the services and products offered by the company and offers cross-selling and/or up-selling the company’s solutions, products, & services.
  • Notify the appropriate concerned person when issues or problems arise in order to take proper actions on the spot.
  • Maintains the required knowledge level of the company’s products, services, & solutions and sticks to the agreed-on formal information sources to ensure delivering full and accurate information to the customer.
  • Follow the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer’s data confidentiality.

Job Requirements

  • Female
  • University graduate.
  • 2+ years of experience in the same position.
  • Hands-on experience in sales and customer support over the phone and an ability to deliver an excellent customer experience.
  • Knowledge of CRM software and MS Office (MS Excel in particular).
  • Very good written and spoken English.
  • Excellent communication and negotiation skills.
  • An ability to deliver projects and answer inquiries on time.
  • Business acumen with a problem-solving attitude.

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