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Job Description
- Handle customer requests, issues and questions in a professional manner to deliver a first-time resolution service;
- Meet defined KPIs;
- Process transactional activities in line with Vodafone standards, policies and processes;
- Provide accurate information by fully investigating all customer enquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
- Exchange information effectively, to direct customer requests, issues, questions or complaints to the relevant teams for action;
- Use time proactively and efficiently to deliver on service targets;
- Provide feedback and suggestions to develop and improve customer experience in respect of call trends and drivers;
- Effectively interact with stakeholders where necessary, to assist with efficient query or complaint resolution;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Job Requirements
- For this role, you need to be fluent in German with overall good communication skills.
