Job Details
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Job Description
- JOB PURPOSE:
- Responsible for the efficient and best in class Customer Experience Delivery, Tenant Relations and Project Management for the mall, with emphasis on quality service standards, efficient management and safety for all stakeholders. To be key point of contact with Development Team, liaising between Mall and Projects work through multi-million dirham expansion. To act as In-charge in absence of General Manager in all respects.
- KEY ACCOUNTABILITIES:
- Development Program Coordination:
- Management of planned, reactive and incidental works delivery for safety, traffic, housekeeping, waste management and pest control, customer experience, tenant relations. Responsible for coordinating mall operating requirements over the duration of the current expansion project; Responsible for communicating project timelines to all relevant team members.
- Proactive Energy Management:
- Drive Centre Sustainability Program, in conjunction with relevant stakeholders, including energy conservation, waste management initiatives
- Asset Management/ Capital Expenditure
- Indirectly negotiates and recommends procurement of capital assets aligned to the budget ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures
- Mall Marketing and Speciality Leasing events (Indirect involvement)
- Review Speciality leasing concepts in conjunction with the speciality leasing manager in terms of mall operation.
- Review execution of marketing activities in and outside the asset as per operation guidelines.
- Coordination:
- Co-ordination with Local Authorities: Coordinate with Police, Civil Defense, and Municipality & City management for site wide requirement.
- Coordination with Development: Coordinate closely with development through the mall redevelopment with a focus on customer service, safety and flexibility to deliver the redevelopment in an operating mall. Ensure operating procedures in place through a redevelopment,
- Coordination with Tenants: Responsible for the coordination and communication with tenants with respect to operational requirements; sales performance issues; job request procedures
- Co Ordination with Tenants (Retail Fitouts): liaise closely with AFGRE retail delivery team for the proactive and safe delivery and exits of retailers
- Standard of Tenants Premises:
- Responsible for safety checks on all electrical boards, installations and firefighting systems.
- Customer Service
- Overall accountability for developing a holistic Customer Experience Programme, working directly with Customer Service, Operations, Security, and Marketing Departments
- Reporting:
- Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof. Prepare monthly financial analysis for operations for the Retail Operation monthly report.
- Staff Management:
- Responsibility for management of the staff recruitment, selection, training/ development and succession planning.
- Duty Management:
- Responsible for the organisation & implementation of Duty management.
Job Requirements
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
- University Graduate in any discipline preferred Bilingual (English and Arabic speaking skills desirable)
Minimum Experience:
- 5-7 years relevant experience in a shopping mall/hotel especially with back ground in project management, customer service and authority relationships.
- Direct involvement in leasing or specialty leasing an asset.
