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Job Description
- University degree in Software/Computer Engineering, Computer Sciences, or related field or previous experience in a technical support role.
- 3-5 years of experience working in an ITIL based environment.
- Ability to communicate technical information, both verbal and written, to a wide range of end-users.
- Microsoft Active Directory, DNS, DHCP background is a plus
- PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
- Client PC connectivity - Ethernet, TCP/IP, and VPN, including physical connection (cables, switches, Wi-Fi access points, routers) and logical/ software.
- Experience with antivirus desktop security products, and common support tools and applications.
- Experience with ITSM/ticketing tools
- MCSA is preferred
- ITIL foundation is preferred
