Job Details
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Job Description
- System installation & configuration.
- Interface with clients (Training, Requirements Collection).
- Quickly find workarounds to customer live issues, and pass details to dev-team.
- Build proper documentation as User Guide and Troubleshoot Guide.
- Monitoring System health.
- Qualify new system features with QA team (Customer-Oriented Qualification).
- Work on Proof-of-Concept for new system features.
- Generate Custom Data-Analytics reports from raw-data (SQL).
- Proactively suggest automation flows to current "Support Manual Jobs".
- On-site support for issues needing physical intervention.
Job Requirements
- Motivation and Dedication are key requirements
- Graduate of Computer-Science / Computer-Engineering or related grade (fresh or experienced) is a MUST
- Very good knowledge of working with SQL is a MUST
- Very good Communication skills
- Very good command of English
- Excellent analytical & problem solving skills
- Advanced level working with MS Excel (VLOOKUP, Pivot, Charts ... etc)
- Software Development background (.NET, Web) is a plus
- Awareness of Software development life-cycle is a plus
- Hardware knowledge is a plus
- Organized, flexible and able to manage several tasks
- Ability to work under stress
- 28 years old at most
