Job Details
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Job Description
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Answering phones from customers professionally and responding to customer inquiries and complaints either in Arabic or English.
- Providing customers with the organization’s service and product information.
- Following up complicated customer calls where required.
- Send technical documentation to customers who have lost or misplaced theirs.
- Recording details of comments, inquiries, complaints, and actions taken.
- Testing the system and reporting if there are any bugs.
- Managing administration, communicating and coordinating with internal departments.
- Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve
- Receive inbound and outbound calls, chats, or emails from current and potential customers.
- Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product.
- Educating clients on how to use purchased software systems and customized system features.
Job Requirements
Job Requirements
- Handles English and Arabic queries
- Ability to multitask and meet tight deadlines.
- Excellent communication and presentation skills
- Strong computer navigation skills and PC Knowledge
- Experience in CRM applications is preferable.
- Very Good Office and windows user.
- Technical background is preferred
