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Job Description
- Serving as the first point of contact for end users seeking technical assistance.
- Performing troubleshooting through diagnostic techniques and pertinent questions
- Determining the best solution based on the issue and details provided by end users.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Desktop/laptop deployments
- Improve customer service, perception, and satisfaction
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures.
Job Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role from 2 to 4 years of Experience
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
