IT Desktop Support

Emaar -
Mokattam, CairoPosted 3 years ago

171Applicants for1 open position

Job Details

Experience Needed:

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Salary:

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To support daily technical support activities for IT equipment and application management.
Focusing on the guest/user related queries and assistance.
Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
Performing daily checklist and the system changes adhered to organizational policies.
Administration and maintenance of the assigned BU’s IT Infrastructure.
Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
IT Asset management.
Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
Basic management of user accounts through AD.
Asset preparation (MAC and Windows) and profile configuration for on-boarding employees.
Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
Provide daily and monthly reports/statistics to the management.
Co-ordinating with business to understand new IT related requirements and challenges to ensure the efficient and smooth running of the operations

Administration and troubleshooting knowledge in property management systems, point of sales, call accounting systems, CRM systems, door access systems, etc.
Experience in entertainment/cinema ticketing systems, MPOS, kiosk, administration and troubleshooting.
Proficiency in communication protocols such as TCP/IP, Telnet, PPTP, L2TP, FTP.
Excellent knowledge of personal computers, operating systems and hardware
Hands-on experience in configuring Macintosh operating systems and hardware.

Qualification:

Experience:

Skills Required:

Excellent written and verbal communication skills.
Strong work ethic, excellent attendance and flexible timings.
Sense of urgency for incident resolution.
Self-motivated, detail-oriented and organized.
Willingness to explore new technologies.
Requires analytical and problem-solving skills to analyze data, do research, diagnose and solve problems.
Demonstrated ability to work effectively with others, particularly within team.
Ability to handle stressful and/or difficult personal interactions appropriately.
Ability to understand business impact and prioritize issues and projects accordingly