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Job Description
- Ro-actively manage debt collection from customers on assigned Portfolio of accounts within the agreed payment terms managing and successfully achieving the collection targets.
- Issuing of statements to clients using established guidelines, deadlines, procedures, and process-driven methodology.
- Liaison with customers for any challenges in repayment and agree on payment plans with customers and ensure that they are adhered to.
- Ensure all allotted accounts are reconciled and disputes are identified and followed up, if not resolved within 45 -60 days from the invoice date, then they must be listed and escalated to the credit manager Resolution of queries to facilitate payments from customers.
- Priorities and manage a challenging workload whilst maintaining a high level of customer service and satisfaction
- Liaison and communication with internal departments as required in order to maintain an accurate position on customer accounts
- Ensure that all prepared communications are accurately recorded/documented in a timely manner.
- Ensures Purchase and Sales orders processing from credit within stipulated SLA timelines.
Preparing periodic credit reports for analysis.
Job Requirements
- SC of Commerce / Management or Business
- Experience: 12-15 years in Finance/ Credit
- SAP and ERP Experience.