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Job Description
- Identifying and resolving technical issues.
- Developing reports for teams across the business using SQL DB Queries
- Providing technical support to teams within the organization, and to external clients when required
- Prioritize and handle service requests and incidents
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Develop scripts works with team to automate repeatable manual tasks
- Responsible for troubleshooting and resolving application incoming reported issues.
- Responsible for improving and documenting the technical processes around application support (using Confluence)
- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
- Handle late night and weekend emergency support on as required
- Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed
- Responsible for installing, configuring, and administering application servers.
Technical Skills is must for the below:
- Oracle DB.
- Mongo DB.
- Java/C#.
- SQL and PL-SQL.
- Web services (SOAP/REST).
- XML and Json.
- node JS.
- Linux.
- SoapUI and Postman.web server (Apache tomcat,weblogic,nginx) installation/configuration
Job Requirements
- Required university degree in IT-related field.
- 3-5 years of experience.
- General knowledge of IT infrastructure
- Very good in English (read/write)
- Excellent communication skills
Technical Skills is must for the below:
- Oracle DB.
- Mongo DB.
- Java/C#.
- SQL and PL-SQL.
- Web services (SOAP/REST).
- XML and Json.
- node JS.
- Linux.
- SoapUI and Postman.
web server (Apache tomcat,weblogic,nginx) installation/configuration
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