Senior Banking Operations Officer

· Monitor Core banking operations daily procedures, record and report any failures in Core banking systems for relevant parties to ensure smooth systems’ operations.

· Observe Core banking operations systems backups to ensure the safety of customer & bank data.

· Follow up on all of the Disaster recovery (DR) activities for Core banking operations systems to safeguard Core banking’ systems’ operational continuity.

· Detect and report bottlenecks on Core banking systems to provide the needed technical support and recommend solutions.

· Monitor the handling of user tickets to resolve customer & system issues in a smooth & satisfactory manner.

· Follow up on handling of all related Core banking systems’ interfaces maintenance to provide full system functionality to internal & external customers.

· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities for Core banking operations systems to support audit requests and/or future reviews.

· Follow up on opening operational error records with relevant application support/vendor tracking systems to ensure uninterrupted operations for bank systems.

· Assist in measuring the Core banking services availability and recommend improvements to avail the best service to internal & external customers.

· Participate in conducting incident reviews for Core banking systems to provide lessons learned & avoid future reoccurrence & enhance existing systems availability & resilience.