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Job Description
- Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
- Oversee team collaboration with Development, QA, Product Management, and other groups to plan, research, write, and revise printed and online documentation, including general overviews, tutorials, installation/configuration instructions, training class materials, and API documentation.
- Write, Edit, review engineering developers design, development life cycle documentation
- Prepare, review, revise, and maintain technical documents, including software and systems engineering, system operations, testing, and user documentation.
- Gather and analyze technical and product information from various sources to document new or changing product functionality.
- Write, format, edit, review, and proof procedural and technical information for technical and non-technical users.
- Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables.
- Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
- Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
- Gather customer feedback on documentation to improve usability.
- Act as an editor to ensure consistency in training documentation across [redacted].
- Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments
Job Requirements
- Bachelor's Degree, preferably in a technical field such as engineering, science, biotechnology, computer science, or a focus on English, writing, or communications.
- 3+ years of technical writing experience.
- SaaS experience is preferred [redacted].
- Strong written and verbal communications and experience working with content in multiple mediums.
- Experience working cross-departmentally to communicate the nuts and bolts of a product.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
- A positive attitude, willing to jump in and tackle new challenges.
- Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.
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