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Reporting Admin

Sykes Enterprises
Maadi, Cairo
Posted 4 years ago
83Applicants for1 open position
  • 67Viewed
  • 17In Consideration
  • 47Not Selected
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Job Details

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Job Description

PURPOSE OF JOB

  • To ensure that the SYKES operation in Cairo & Edinburgh has their performance visibility though out delivering overall Sites - accounts and individual performance reported on Daily-Weekly-monthly manners on agreed time and with high level of accuracy.

KEY RESPONSIBILITIES

  • Perform accurate & Timely Reports
  • Execute work instructions and processes as documented
  • Participates in delivering the OMD objectives, daily, weekly, monthly & annually
  • Participate in audits of OMD to ensure consistency and accuracy
  • Proactively communicates with the OMD Supervisor/Manager concerning deliverables
  • Adheres to the Sykes WFM Standards
  • Meets OMD Service Level Agreements for both internal and external customers
  • Responds creatively to work challenges and proactively makes recommendations
  • May perform other additional duties and responsibilities as assigned

CORE COMPETENCIES

  • Execution
  • Demonstrates initiative, works to achieve results, meets or exceeds goals, acts on opportunities to create value
  • Communication
  • Create and maintain effective working relationships with all stakeholders , clients and team members
  • Promote a positive and professional image of the department
  • Planning
  • Manage time and workload in order to meet deadlines and service levels
  • Customer Focus
  • Identifies opportunities that will benefit the customer and works in partnership with the customer to drive the business forward

Job Requirements

EDUCATION and EXPERIENCE

  • Graduate
  • Fluency in English
  • Call center experience
  • Reporting or WFM experience
  • Advanced knowledge of Microsoft Excel
  • Good Knowledge of SQL and Power BI is a plus

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