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CRM Specialist - Cairo

Mazaya
New Cairo, Cairo
Posted 4 years ago
281Applicants for1 open position
  • 56Viewed
  • 22In Consideration
  • 31Not Selected
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Job Details

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Job Description

  • Respond to customer inquiries and complaints in a professional and positive manner to promote optimum customer satisfaction.
  • Work with departments: Customer Service, Business Development, Sales, Marketing, Accounting and all departments using the CRM Service to ensure data requirements are being met.
  • Responsible for the distribution of required reports from the CRM Database Solution.
  • Handling Loyalty programs, gift cards and discounts to attract more Customers
  • Work with the Marketing Team in implementing SMS & Email shots Campaigns

Job Requirements

  • Bachelor’s degree in any related field
  • 1 to 3 years of experience in CRM
  • A marketing background is a plus
  • Excellent MS office skills
  • Excellent communication and problem-solving skills
  • Decision-making attitude is required

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