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Customer Service Representative

DASA
New Cairo, Cairo
Posted 4 years ago
144Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • A customer service representative, or CSR, will act as a liaison,
  • provide product/services information and resolve any emerging
  • problems that our customer accounts might face with accuracy and
  • efficiency.
  • Manage large amounts of incoming calls
  •  Generate sales leads *optional*
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.Problem-solving also comes naturally to customer care specialists.They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

  • Requirements:
  • Proven customer support experience or experience as
  • a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time
  • effectively
  • High school degree

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