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Receptionist (CRM)

Innovinity Medical Hub
Heliopolis, Cairo
Posted 4 years ago
82Applicants for1 open position
  • 77Viewed
  • 8In Consideration
  • 67Not Selected
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Job Details

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Job Description

  • Coordinate and implement customer-based initiatives that will impact the perception of Innovinity in a positive manner.  
  • Receive calls and make appointments and record them on system and app.
  • Develop and foster relationships with internal and external customers that will enhance services.  
  • Develop and implement plans for delivery of services via Call Center, Website, and face to face.  
  • Conduct internal and public surveys to determine customer satisfaction and strategic direction.  
  • Implement technology where appropriate to enhance service delivery and accountability.  
  • Develop and maintain a strategic plan for continued improvement of customer service.  
  • Develop and implement procedures to ensure the efficient operation of the Call Center.  
  • Supervise and schedule staff to ensure the delivery of superior customer service. 
  • Prepare call statistics, orders closed, orders open, and other reports to encourage accountability and customer service.  
  • Forward upselling and cross-selling opportunities to the sales team

Job Requirements

  • Fluent English Language
  • Presentable - unveiled 
  • Females only
  • Customer centric
  • Relative previous experience

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