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Job Description
- Answer customer inquiries related to the company
- Replying to direct message on social media.
- Moderate ads on a daily basis to make sure that the ad content follow our company policy
- Report user behavior trends to team leaders
- Provide good user experience by moderating ads in timely manner
- Handle ads publishing
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Create, Develop, implement and manage our social media accounts
- Moderate the comments and messages
- Manage and oversee social media content
- Stay up to date with the latest social media best practices and technologies
Job Requirements
- 0-2 years of experience.
- Maadi Residents or nearby areas are preferred
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