IT Service Desk Specialist
Centro -
Maadi, CairoPosted 3 years ago305Applicants for1 open position
- 34Viewed
- 14In Consideration
- 18Not Selected
Job Details
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Job Description
- Ensure all IT operations in the SO/store functioning well
- Support coworker’s hardware and applications related issues and handle all reported Incidents/Requests within targeted SLA.
- Need to ensure handling all users complaints sensitively according to pre-defined priority and service level agreement ( SLA )
- Strictly handling Incidents/Requests through the Service manager, adhere to the priority policies, resolving cases, escalate, and taking full ownership of Incident Management until closure.
- Coordinate and communicate with vendors and service office IT colleagues to work together on project and applications issues
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist
- Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all stores and service office.
- Preventive maintenance of Datacenter, hardware, and servers.
- Asset Management and Control
- Knowledge Sharing and Contribution
- Excellent interaction with high end-user satisfaction and service should be provided in a professional manner according to the policy.
Job Requirements
- Bachelors degree in IT
- Fresh graduate or maximum 2 Years Experience in IT fields, as Service Desk or technical support
- Customer and End-user Oriented
- Strong Communication skills
- Problem solver and Troubleshooting skills
Specific Designations, Certifications, Licenses
- ITIL, Cisco & Microsoft Certifications
