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Job Description
The role requires an articulate, problem solver and critical thinker to assist with the delivery of customer engagement transformation projects involving Microsoft Dynamics 365 Customer Engagement.
Role
- Providing advice on technical options, patterns, trends, and solutions to our internal teams and to our clients.
- Designing and developing technical solutions appropriate to our clients’ requirements and constraints.
- Integrate Dynamics 365 with other systems and data sources
- Collaborate with other technical teams to implement Microsoft Dynamics CRM solutions.
- Develop and maintain a platform roadmap.
- Customize the system to meet the business needs of the company.
- Integrate existing systems and services into the CRM architecture.
- Assist with deployment and provisioning activities.
Job Requirements
Experience in the following:
- Microsoft Dynamics CRM Application & administration
- Microsoft Dynamics CRM Customization
- Microsoft Dynamics CRM Configuration
- Microsoft Dynamics CRM Data Migration
- Microsoft Dynamics CRM Integration
- Experience using any of the following Microsoft Dynamics CRM version:
- Microsoft Dynamics 365 CE
- Microsoft Dynamics CRM 2016
- Microsoft Dynamics CRM 2015
- Microsoft Dynamics CRM 2013
- Microsoft Dynamics CRM 2011
Skills
- Excellent written and verbal communication skills, and complex problem-solving skills.
- A demonstrated passion for continual learning and personal development.
- Ability to confidently present ideas and options involving complex technologies to our clients while building trust and credibility.
- Ability to manage your time effectively.
- Very Good communications skills with your extended team members.
- Experience developing and designing technical solutions such as custom development for Dynamics 365 Customer Engagement or Dynamics CRM (Jscript, C# plugins, web development, systems integration)
- Experience in enterprise integration patterns such as SOAP web services, RESTful APIs, API management, SOA frameworks, as well as options such as ETL.
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