Sales Team Leader - Retail (Vodafone)

Our Client :

• One of Vodafone partners, we have 20 express retail stores at the following places. Alex, Abu Hamad, Bani mazar, Dairout, Ismalia, Portsaid, Haram, Hadayaa El Ahram, Bahr Azam, Bulaa, Maadi Degla, Maadi Nasr, Katamya seven star mall, Nozha, Wadi el geded, Batal Ahmed Abdel Aziz, Ibshway, Mansoura, Aga, Damanhour

Role Purpose:

• Lead the staff on a shift-to-shift basis, at band A or B stores, to carry out the Retail objectives and achieve store’s sales targets in addition to maintaining high level of customer satisfaction.
• Achieve the team’s assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL).
• Enhance sales figures MOM.
• Motivate staff members to up-sell and cross-sell Vodafone products & services.
• Increase the YOY revenue in addition to margins.
• Monitor the quality of sales & improve the closure rate MOM.
• Customer Care
• Ensure appropriate service is constantly given to all customers.
• Effective customers’ complaints handling and decrease them month over month.
• Improve the team’s Telephonic interview, NPS, SL & IVR results.
• Improve store visit report result.
• Ensure proper internal and interdepartmental communication.
• Ensure the quality of delivering consumer and enterprise Customer Care activities.
• Cash Handling variance reports and taking corrective and preventive actions.
• Handling the cash end of day processes and delivering
• Adherence to all cash operation policies & procedures.
• People Manage and develop team’s performance.
• Update store’s communication messages.
• Provide support, guidance and solutions to the team.
• Consistent feedback in all directions.
• Setting a tailored development plan for each staff member.
• Recognize the team’s efforts.
• Performing monthly staff observation.
• Ensure effective daily briefing
• Performing coaching sessions.
• Performing monthly one on one to team members.
• Ensure that VF culture are properly communicated & put in action.
• Achieve the company’s benchmark in Vodafone’s Employee Surveys.

Operation

• Ensure proper handling of opening and closing procedures.
• Maintain the agreed stock level at all times.
• Ensure efficient and smooth day to day operations.
• Ensure the team’s adherence to company’s policies and procedures.
• Ensure accurate and updated filing system.
• Proper team’s scheduling.
• Communicate daily reports and correspondences to stakeholders.
• Cost efficiency and effectiveness implementation.
• Delivery of all the assigned tasks on time.
• Accurate inventory control and stock take.
• Maintain store’s look and feel (maintenance, cleanliness, displays, etc…)

 
Role Dimensions

• Financial (limits/mandates etc.)
• Non-financial (customers/staff etc)