Job Details
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Job Description
We are searching for a Customer Service Representative to act as a point of contact to support service users and customers, reporting issues, requesting information, access, or other services.
Responsibilities:
- Responds to common requests for service by providing information to enable fulfillment.
- Promptly allocates unresolved calls as appropriate.
- Maintains records, inform users about the process, and advises relevant persons of actions taken.
- Receiving and handling requests for support.
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
- Provide first-line investigation and diagnosis.
- Assists with the development of standards, and applies these to track, monitor, report, resolve, or escalate issues.
- Contributes to the creation of support documentation.
Job Requirements
Qualifications:
- Bachelor’s Degree.
- Experience in customer support/technical support role: (1-2) years.
- English proficiency: Very Good (Speaking), Very Good (Written).
- Very good in Excel is a must.
- Ready to start the training.
- Very Good Communication Skills.
Benefits:
- Attractive Salaries.
- Premium Medical Insurance [Employee + Family].
