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Job Description
- Determining the need of service providers (electronic payment services, shipping, and delivery, content, and marketing), reviewing the proposed agreements, and following up on their performance
- Implementing the customer service system associated with the electronic channels and preparing a procedural guide for the service
- Adapting the instructions and instructions in the online store based on the functionality of the e-commerce system used
- Providing support to the developer or the technical team at any stage
- Discover and identify technical errors and suggest an appropriate improvement
- Documenting the department’s procedures and drawing possible scenarios and the way to deal with them (requests - complaints - returns - inquiries)
- Contribute to setting goals and sales of the online store
- Contribute to the arrangement of marketing campaigns
- Analyze and test the user experience and decide what improvements are needed
- Preparing store performance reports
- Supporting best practices that will raise quality standards in the e-commerce department
- Managing and coordinating the relationship and the flow of tasks between the relevant departments (sales - marketing - customer service - warehouse and order processing)
- Develop a policy of customer satisfaction and continuous improvement of the content of the site to contain all the questions and needs of customers
- Supervising search engine optimization processes and tracking their results
- Comparing the online store to competing stores
- Ensure that the infrastructure for analysis and marketing tools is prepared and installed in the online store as required
- Customer engagement workflow design the agreement to complete the contractual process.
- Ensure that all processes and operations comply with local governing laws
- Able to establish system requirements pertaining to e-commerce
Job Requirements
- Proven successful experience as Online Store Manager
- Powerful leading skills and business orientation
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- BS degree in Business Administration or relevant field
