Job Details
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Job Description
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, and support the roll-out of new applications, among other duties.
-Familiar with:
Cloud Azure
Azure Infrastructure
Microsoft 365
Preferred certified in Microsoft azure:
Course: Azure AZ-104
Job Requirements
- Familiar with Microsoft Office 365, Cloud, Azure.
- Identifying hardware and software solutions.
- systems, networks, printers, scanners
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Good experience in Azure, and Office 365 cloud hosting.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
