ERP Implementer

CloudSoft5 is hiring ERP Implementer with the following job description: 

• Implementing ERP software application at the client's site.
• Participates in training staff members on the client’s site.
• Analyzes customer needs, business processes reported problems and reports to solve problems in the products.
• Follow up with the clients in training and customization delivery.
• Delivers technical training to newly hired support staff.
• Collects and analyzes business and accounting requirements from the client.
• Works with development department in testing and implementing new product features and customer requirements.
• Recommends new strategies and programs for customer support and satisfaction.
• Analyzes business process, design and implement business cycles and workflows.
• Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
• Instructs users on use of software products, and manuals.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
• Refers major hardware/software problems to service personnel/development department for correction.
• Responsible for customer’s smooth operation on company products.
• Reports any and all problems which might affect total customer operation performance to customer’s management and to his manager.
• Help in testing the business processes and improve it internally to follow the standards.