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Job Description
Job purpose:
We are a non-profit organization working on development projects, and look forward to hiring fundraising professional To Build and Manage Call Center Department to Support Mishkat Nour Foundation's mission.
Responsibilities:
- Building and acquiring data for potential donors
- Prepare the department plan and getting it approved by the board.
- Assist in hiring qualified team.
- Prepare communication “scripts” for different topics.
- Train and coach the team and monitor their performance.
- Leading the team and Improving their performance.
- Preparing reports and analyses to improve the call center processes.
- Meet personal/team qualitative and quantitative targets.
- Prepares periodic reports (weekly - monthly - quarterly).
- Liaising with all departments for any inquiry.
- Measure performance using key metrics like call time, call waiting time and other metrics.
- Quarterly plan review, analyzing, evaluating modifying and developing the plan to achieve the goals and KPIs of the year.
- Make calls when needed and assist the team.
Job Requirements
Qualifications:
- Bachelor's Degree.
- Exp Not less than 5 year in fundraising call center.
- Familiarity with CRM systems.
- Good computer skills.
- Candidates with the Experience in NGO’s or charities will be preferred.
Competencies required:
- Team player
- Excellent Communication Skills
- Excellent Leadership Skills
- Ability to multi-task, set priorities and manage time effectively.
- Ability to be flexible and quickly adapt to changing business needs and processes.
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