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Job Description
- Searching for innovative ways to enhance the NuoDB experience for customers through tooling, best practices, technical expertise and repeatable processes. Our Customer Success Engineers always represent the “voice of the customer”
- Analyze and diagnose customer issues in a timely manner through knowledge sharing, workarounds, patches or build deliveries
- Identify common challenges across all phases of the NuoDB customer journey and work with cross-functional teams to solve, improve and automate
- Maintain NuoDB subject matter expertise on existing and planned technologies, including related products and services
- Provide detailed assessments on customer production outages including post mortems and/or root causes analysis where appropriate
Job Requirements
- 5-10+ years’ experience in customer success, escalation management, and enterprise software solution deployment working closely with services, sales, product, and engineering
- Strong creative problem-solving skills
- Excellent English written and verbal skills with a genuine commitment to customer success
- BS in Computer Science, Engineering or equivalent experience in software or other relevant field
- Experience with infrastructure and distributed systems in a cloud environment
- Strong background in OpenShift, SQL, Java/C++ and scripting
- Knowledge of micro services architecture with expertise in Kubernetes / OpenShift or a different container orchestration system
- Cloud infrastructure (AWS, Azure, GCP, AliCloud)
- Python
- JDBC
- Linux
- Distributed computing
- Application Server based deployment models
- Hibernate
- JDBC/ODBC/.NET Drivers
- Windows
- Tools (Git, JIRA, WIKI, ZenDesk, etc.)
