Customer Service Executive
EasyKash -
Dokki, GizaPosted 3 years ago101Applicants for1 open position
- 79Viewed
- 31In Consideration
- 50Not Selected
Job Details
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Job Description
EasyKash is looking for an Extraordinary customer support executive to join our team with the following responsibilities:
- Managing incoming calls, emails, tickets of customers 24/7 on all our communication channels.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times (merchants & buyers).
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to provide a high level of customer service to clients at all times.
- Making outbound calls every morning to follow up with merchants.
- Follow up with current merchants and buyers to make sure the process is smooth (Post Sales with cross-selling).
- Submit timely reports and prepare presentations/proposals as assigned of customers' problems.
Job Requirements
- Previous one-year experience in CS is a must (1 to 2 years).
- Previous experience in digital agency, travel, or event management fields is a plus.
- Perfect communication skills and phone etiquette are necessary for the job.
- Computer literacy, competent user of MS Office and other various software.
- Good command of the ENGLISH language and ability to speak to foreigners that don’t speak Arabic.
- Team player.