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Customer Service Executive

EasyKash
Dokki, Giza
Posted 3 years ago
101Applicants for1 open position
  • 79Viewed
  • 31In Consideration
  • 50Not Selected
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Job Details

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Job Description

EasyKash is looking for an Extraordinary customer support executive to join our team with the following responsibilities:

  • Managing incoming calls, emails, tickets of customers 24/7 on all our communication channels.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times (merchants & buyers).
  • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to provide a high level of customer service to clients at all times.
  • Making outbound calls every morning to follow up with merchants.
  • Follow up with current merchants and buyers to make sure the process is smooth (Post Sales with cross-selling).
  • Submit timely reports and prepare presentations/proposals as assigned of customers' problems.

Job Requirements

  • Previous one-year experience in CS is a must (1 to 2 years).
  • Previous experience in digital agency, travel, or event management fields is a plus.
  • Perfect communication skills and phone etiquette are necessary for the job.
  • Computer literacy, competent user of MS Office and other various software.
  • Good command of the ENGLISH language and ability to speak to foreigners that don’t speak Arabic.
  • Team player.

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