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Job Description
SOKNA is now looking for a field director with the following responsibilities & requirements:
- Be our frontline representative, based in one of our partner hospitals to directly interface with families facing loss in a timely manner
- Plan, lead and execute funeral services on the ground on a daily basis with the support of a small team
- Communicate with the Account Executive to receive new service requests, collect instructions and report timely updates at various steps of the funeral
- Address customer needs with great attention to details and laser-focus on quality
- Build relationships with the staff at the hospital among other parties and eloquently communicate our company’s mission and core values
- Prepare all the tools and documents needed to meet the service requirements
- Fill forms, complete paperwork and write concise notes
- Handle payments and service accounting with relevant stakeholders
Job Requirements
- Bachelor’s degree in a relevant field.
- 1-2 Years of experience in related position
- Previous experience in Event Planning, Patient Relations, Flight Attendance, Hospitality, Retail, Customer Facing Rep. Pharmaceutical rep.
- Experience with G-Drive
- Excellent in English
- Leadership
- High Emotional Intelligence
- High Communication Skills
- Decision Making / problem Solving
- Company Industry: Egypt's first end-to-end funeral service & cemetery
- Work Location: Hospital Bases ( Rotational)
- Working Hours: 9:00 AM to 4:00 PM.