Customer Service Supervisor
Ramtrade -
Nasr City, CairoPosted 1 year ago178Applicants for1 open position
- 106Viewed
- 14In Consideration
- 29Not Selected
Job Details
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Job Description
- Review the Delta program to see any new orders.
- Coordination with the financial department to review clients' accounts and approve orders.
- Recording orders on SAP with the accuracy and required data
- Coordination with sales team and the customer to solve any problem related to the payments process before executing the order.
- Reviewing and making a daily stock balance on the SAP program
- Follow up and send the daily inventory balance report to sales and senior management.
- Communicate with customers from the beginning of order confirmation through the stage of payments to coordinate the delivery process.
- Make a delivery plan for orders and communicate with sales team and warehouse to coordinate.
- Follow up on customers after delivery within a week at most from the delivery of orders to ensure the smooth delivery process and the quality of products and to identify any complaints or problems.
Job Requirements
- At least 3 years' experience in Customer Service.
- Good knowledge of industry standards.
- Attention to detail.
- Good Communication skills.
