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Job Description
Job description
The proposed position will be for a member of a managed services technical team, which is responsible for network security, Endpoint security, functions and services related issues (operations, 2nd and 3rd level support).
The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.
Role and Responsibilities:
- Excellent Knowledge and experience of different network security and cybersecurity solutions i.e. ( APT Solutions, , IPS/IDS, SEIM , Endpoint Security , EDR , NAC , NGFW , WAF , ADC , DNS Security , Email Security ).
- Designing, implementing, and advance troubleshooting/diagnostic of different security appliances.
- Understand the customer's technical requirements, business objectives, and strategy.
- Working proactively and collaboratively with customers to understand their business processes, gather requirements, and assess customer’s needs.
- Develop and maintain detailed technical documentation and management documentation
- Deep understanding of different network protocols, VPN Types and connectivity’s technologies.
- Deep understanding of different security threats, internet protocols, and applications
- Develop and maintain High-level design HLD, Low-level Design, Technical Proposals, SOW, and Design documents.
- Ability to handle multiple projects simultaneously
- Hands-on with vulnerability management solutions and reporting.
- Familiarity with designing, deploying, and maintaining MDM systems.
- Experience in applying industry best practices and methodologies (PTES, OWASP, MITRE ATT&CK)
- Experience leading compliance assessments of relevant cybersecurity frameworks
- Demonstrated ability to successfully complete complex projects with minimal supervision.
- Deep knowledge to translate customer needs into a solution.
- Understanding of MSP business processes (e.g. service level agreements, hand off from engineering to operations, support requests);
- Assist in analyzing, assigning, and escalating support calls.
- Report and escalate issues to 3rd party vendors if necessary
- Supervise all scheduled tasks are and acted upon in the Operations schedule.
- Strong Experience in implementing End-Point security solutions NDR, XDR , EDR (Antivirus, Data Leakage Prevention, Host IPS, Whitelisting)
- Working with IP routing protocols, configuring routing with automatic fail-over solutions between connections.
- Supporting and troubleshooting onsite/offsite
- Maintaining accurate up to date reporting using the company systems and providing ad-hoc manual reporting where required.
- Enforcing firewall policies for all our users/clients based on the access rights matrix. Implement and Troubleshoot Remote Access Solutions
Job Requirements
Job Requirements
- 8+ years’ experience
- Expert and professional Level Certifications in Security domain (CCIE Preferred)
- Bachelor's degree in IT, Computer Science, Engineering
- Work Experience in an MSP Environment is Preferred.
- Experience working in a large enterprise organization and dynamic environment.
- Self-motivated, approachable, and adaptable and have excellent communication skills (both strong written and verbal English is a must).
What we expect from you:
- You are a dedicated, highly organized and motivated person who is passionate about technology and security.
- You are inquisitive, have a can-do attitude and a remarkable positive track record for figuring things out and getting things done.
- Your Primary objective is to ensure all requests, process events and resolution incidents result within customers SLA conditions.
- You can communicate effectively in both written and oral forms to technical and non-technical audiences.
- You can work under deadlines in a fast-paced environment.
