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Trade Support Officer "Temporary...

EFG Hermes
Smart Village, Giza

Trade Support Officer "Temporary for 11 months"

Smart Village, GizaPosted 2 months ago
121Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Handle all aspects of equity trades including liquidity trade processing, settlement and fail investigations.
  • Monitor the automated electronic trade confirmation process and systems; with attention to ‘straight through’ processing of trades and daily matching of trade confirmations.
  • Pre-match and settle all equity trades in a timely and accurate manner.
  • Liaise with the settlements team and the custodian banks regarding all equity settlements and outstanding trades.
  • Liaise between the firm’s client’s global trading desks, execute and clear counterparties (including prime brokers) regarding trade discrepancies.
  • Resolute unmatched trades, fails and related settlements issues with the clients.
  • Maintain global handover spreadsheet which identifies open issues and items which need immediate attention.
  • Review unmatched trade reports to ensure timely settlement.
  • Investigate, follow-up, resolve and document all trade queries and failing settlements.
  • Provide the settlements team with the clients’ feedback on outstanding trades.
  • Respond to clients’ queries regarding outstanding trades.
  • Update the clients with regulation changes.
  • Provide the data entry team with settlements details of new sub-accounts.

Job Requirements

  • Bachelor’s degree.
  • Customer service oriented.
  • Good command of Arabic and English.
  • Good communication skills (written, verbal and listening).
  • Able to build partnerships and work well in teams.
  • Can identify problems and refer/escalate complex issues to a higher level.
  • Ensure deliverable are always of a high quality.
  • Attention to details.
  • Multi-tasker, with the ability to meet changing deadlines.
  • Willing to take on new tasks.
  • Can manage pressure and conflicting demands and prioritize tasks and workload.

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