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Job Description
- Manage the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities, and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.
- Coordinate and conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants of the Mall.
- Develop a strong working relationship with all important Municipal Emergency services including Police, CID, and Fire & Para-Medic Services.
- Identify & inform Management of any Health & safety risks related to the Mall building that may affect employees, contractors & the general public.
- Complete a daily report of vehicular traffic and other issues & provide a summary on a weekly basis to the Management of the mall.
- Provide inputs to the assigned Mall Management in the preparation and control of CAPEX/Operating budget estimated for the year.
- Review the Capital expenditure budget monthly of planned phasing and priority-based effective utilization and maintain the timeline.
- Explore, create and suggest to the Mall Management additional unutilized areas within the mall which can be converted into a revenue-generating area.
- Manage the rent and sales collection from all assigned mall tenants.
- Meet with key stakeholders and team members on a needs basis.
- Administer cleaning contract, including scheduling of cleaning staff, implementing the cost-cutting program, and improving cleaning efficiencies.
- Enforce and ensure that rules and regulations are adhered to by all the tenants with a particular focus on operating hours, delivery schedule, waste removal, promotional signs, and other related issues.
- Ensure that the sustainability targets including the waste management in the assigned mall(s) are achieved.
- Provide all necessary data/reports concerning Mall Operations to Mall Management for their review as and when requested.
- Ensure compliance with the APMC/TMG Code of Conduct, Departmental policies, and HR Policies and Procedures at all times.
- Build the capability of staff reporting by providing on-time regular feedback including an annual review on performance and identifying areas of improvement/reinforcement for further development.
- Manage, guide, and mentor the Mall Operations team reporting into and taking full responsibility in identifying potential talent and timely supporting professional development.
Job Requirements
- MBA in Management is preferred.
- 5+ years of experience in mall management.
- Strong business acumen and good technical knowledge of Commercial Facilities
- Good Knowledge of managing leasing contracts and negotiation, exposure to tender management.
