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Customer Service Agent

SMART Furniture
10th of Ramadan City, Cairo
Posted 3 years ago
63Applicants for1 open position
  • 1Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls when needed.
  • Build positive relationships by going above and beyond with customer service, ensuring all questions, are answered appropriately.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Report any problems to their superior immediately to avoid service interruption.
  • Create and maintain case management records of daily problems and remedial actions taken in a call center database.
  • Align a smooth communication channel with different co-workers to resolve the client’s problems and requests in a highly professional manner.

Job Requirements

  • Bachelor's degree or equivalent.
  • Solid computer skills and Microsoft Office are a must.
  • Very Good English language.
  • Telecommunication experience is preferred.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Self-motivated, detail-oriented and organized.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • 27 years old is Max. age.
  • 10th Ramadan city resident is preferred.

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