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Job Description
Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
Job Responsibilities :
- Implement projects/assignments related to network maintenance, upgrade, scaling, etc.
- Monitor network uptime and performance, security, redundancy
- Install, configure and maintain switches, routers and servers.
- Test new features and products, document test cases and results
- Resolve service problems by providing the best solution to internal teams and customers.
- Simulating live network topology in lab and troubleshooting issues
- Maintain applications including regular backups, high availability, latest version and security
- Flexible to work at any hours as per business requirements.
- Updating job knowledge by participating in educational opportunities; maintaining personal networks.
- Maintaining SOP for all troubleshooting and problem resolution steps
- Enterprise customers escalations management and interaction for troubleshooting and handling of issues.
Job Requirements
SKILLS & EXPERIENCE DESIRED:
- Bachelor’s degree in computer science, computer engineering, or a similar field.
- Experience deploying, managing, and troubleshooting network infrastructures.
- Knowledge of server hardware systems including Dell Blade, UCS, and HP systems.
- Two to five years’ experience in NOC Support or networking related profile
- Strong understanding of OSI, TCP/IP Model, L2 & L3 networking technologies.
- Strong understanding and troubleshooting experience in TCP, UDP, DHCP, DNS, ICMP, ARP, STP, LACP, MPLS, BGP
- Excellent (enterprise) customers handling and communication skills.
- CCNA / CCNP certifications are preferable.
- Knowledge on MS Office is mandatory
- Shell scripting, Perl scripting or Python scripting experience is preferable.
