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Job Description
- Develop and maintain an effective relationship with existing customers
- Gain new customers
- Coordinate with operations / CS to satisfy customers’ needs
- Report competitor’s activities to the sales manager
- Ensure KPIs are met (targets, visits, opportunities, number of new accounts)
- Ensure privacy and confidentiality of customer data in line with the company data security policies
- Reporting any information that might impact company image, brand or functioning
- Collaborate with the team to achieve its objectives
- Facilitate the flow of information horizontally and vertically
- Fulfill the customer’s needs and ensure high quality of service delivery
- Visit customers in their assigned (geographical) areas
- Grow existing customers and migrate them into higher value tiers
- Keep a record of customer visits and update the CRM system regularly
- Cross-sell and upsell
- Gain new business
- Prepare proposal and quotations to customers
- Promote Aramex service to customers
- Promote the use of e-tools
- Ensure the integrity and accuracy of data updated in the CRM system
- Create and update regularly a prospect plan to know where to focus to gain new clients
- Ensure having valid customer contracts and ensure they are renewed on time
- Adhere to company HSSE, compliance and sustainability corporate policies and standards
- Achieve set targets and productivity KPIs
- Achieve ACP targets where applicable
- Generate sales leads and acquire new customers
- Generate revenue from cross-selling and upselling
- Ensure that overdue collections and problematic cases are resolved with the customers in a timely manner
Job Requirements
- Sales Experience is a Must(Multinational background)
- Bachelor's degree Holder (Logistics/ Supply chain)
- Fluent English & Arabic Language
- Excellent Communication Skills
- Excellent Problem Solving Skills
- Team Player
- Owns a Car- is a must
- Location: Mansoura
