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Job Description
- Solve users (employees) issues across all support channels within a fast-paced mainly over Dali mart stores.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN / WAN infrastructure.
- Troubleshoot the network and system services (ERP, Printing, Email service, VPN, and Internet access).
- Apply the application of all IT policies and regulations
- Setup and configure surveillance cameras.
- Configuring attendance machines and its' reporting system service.
- Respond to user’s inquiries in a timely and accurate way, via phone or email according to any related Technology issues.
- Assist with keeping internal and User-facing support documentation up-to-date.
- Monitor user's complaints and reach out to provide assistance.
Job Requirements
- BSc/BA in IT, Computer Science or Related Field.
- Good understanding of Windows Server, CCNA, and Firewall fundamentals
- Experience from 1 to 3 Years.
- BSc/Ba in Information Technology, Computer Science or related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
- Proven experience as a System Administrator, Network Administrator, or similar role
- Experience with databases, networks (LAN, WAN), and patch management
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
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