audio & Video Service Desk

Job Purpose

Roles at this level are involved in daily tasks under supervision providing day to day assistance and service to users at the campus and dorms. Providing a higher level of support for users by diagnosing the problem and guiding users with solutions

Job Responsibilities

• Contributing to providing technical support for machines and equipment and organizing their operation.
• Assisting in guiding users on the setup of audio and video systems and working on troubleshooting.
• Helping in documenting all technical issues and preparing maintenance reports for classrooms, auditoriums, and meeting rooms.
• Identifying and repairing all audio and video equipment (audio and video cables and connections, microphones, speakers, display screens, lighting control devices, recording devices, data show devices, and sound mixers).
• Maintaining all audio and video equipment in halls, classrooms, and auditoriums, and preparing them for full use at any time.
• Pre-arranging and assembling all devices to be placed back in their correct location and good condition.
• Performing assigned tasks with the utmost skill, precision, efficiency, and completeness.
• Ensuring that the control rooms in the theater building are always clean and organized.
• Focusing on any updates requiring new audio and video systems, tools, and equipment.
• Participating in recording audio and video at important events.
• Ensuring that tools and equipment meet specifications before use.
• Supervising the setup of audiovisual equipment in meeting rooms.
• Ensuring the operation of audio and video equipment.
• Adhering to attendance procedures and time management according to work schedules and the possibility of activities after working hours and on weekend.