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Services Specialist 2 - Customer/Call Center Support

General Electric
Cairo, Egypt
Posted 4 years ago
252People have clicked1 open position
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Provide an excellent service for end customers; distributers & subsidiaries, as applicable. 
  • Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service. 
  • Work collaboratively with other GE departments for dispute resolution. 
  • Establish close relationships with customers and commercial partners to gain their trust. 
  • Respond to customer queries in a timely and professional manner. 
  • Develop solid product knowledge and a strong understanding of the Supply Chain. 
  • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service. 
  • Build effective relationships with other departments to understand impact to customers and service levels. 
  • Provide knowledge and accurate information to customers. 
  • Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable. 
  • Implementation of tools and dashboards for metric visibility and communication 
  • Drive data analysis and business case development for key projects 
  • Coordinating and communicating shipment delivery requirements with freight forwarders 
  • Primary contact for global affiliates in reference to the logistics process 
  • Responsible for timely, accurate and complete record keeping 
  • Support standardization of transportation processes across the region 
  • Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes. 
  • Support warehousing optimization/Lean projects

Job Requirements

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college 
  • Proven experience in customer service normally including at least 1 year of prior experience in customer service. 
  • Outstanding communication skills, both written and oral. 
  • Competent with Excel and Word 
  • Ability to manage self and tasks a proactive manner 
  • Excellent organizational and administrative skills 
  • Attention to detail. 
  • A calm and analytical approach to problem solving. 
  • Ability to communicate using local language and additional languages if role requires.

Desired Characteristics:

Preferred Qualifications:

  • Experience with managing multiple projects.
  • Ability to work in a cross-functional cross-country team environment.
  • Willingness to work as part of a team, and drive/progress individual projects.
  • ERP/SAP knowledge
  • Fluency in additional language if working in a country that uses such a local language

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