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Job Description
- Provide an excellent service for end customers; distributers & subsidiaries, as applicable.
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
- Work collaboratively with other GE departments for dispute resolution.
- Establish close relationships with customers and commercial partners to gain their trust.
- Respond to customer queries in a timely and professional manner.
- Develop solid product knowledge and a strong understanding of the Supply Chain.
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
- Build effective relationships with other departments to understand impact to customers and service levels.
- Provide knowledge and accurate information to customers.
- Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.
- Implementation of tools and dashboards for metric visibility and communication
- Drive data analysis and business case development for key projects
- Coordinating and communicating shipment delivery requirements with freight forwarders
- Primary contact for global affiliates in reference to the logistics process
- Responsible for timely, accurate and complete record keeping
- Support standardization of transportation processes across the region
- Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes.
- Support warehousing optimization/Lean projects
Job Requirements
Qualifications/Requirements:
- Bachelor's degree from an accredited university or college
- Proven experience in customer service normally including at least 1 year of prior experience in customer service.
- Outstanding communication skills, both written and oral.
- Competent with Excel and Word
- Ability to manage self and tasks a proactive manner
- Excellent organizational and administrative skills
- Attention to detail.
- A calm and analytical approach to problem solving.
- Ability to communicate using local language and additional languages if role requires.
Desired Characteristics:
Preferred Qualifications:
- Experience with managing multiple projects.
- Ability to work in a cross-functional cross-country team environment.
- Willingness to work as part of a team, and drive/progress individual projects.
- ERP/SAP knowledge
- Fluency in additional language if working in a country that uses such a local language