Community Operations Specialist
Maxab -
Cairo, EgyptPosted 4 years ago98Applicants for1 open position
- 39Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Respond to customer's emails and do proper follow up with the other department until the customer's issue gets resolved.
- Maintaining customer satisfaction by replying to their inquiries through outbound phone calls using high soft skills.
- Document all call information according to standing operating procedures.
- Identify and escalate issue to team leader.
- Building lasting relationship with clients based on trust and reliability.
- Provide product and service information to customer.
- Recognize, document , and alert the management team of trends in customer calls.
- Up-sell products and service (Retailer/online).
- Create requested reports.
- Other duties as assigned.
Job Requirements
Job Requirement
- Flexible and having an agile mindset
- At least 1 year of call centre experience
- English : Good to very good
- Presentable
- Excellent communication skills
- Flexible with Rotational Shifts and days off
- Graduated
- Cairo Residence
- Males Only
