Call Center Agent (Fresh Graduate)
ariika -
Obour City, CairoPosted 4 years ago155Applicants for1 open position
- 76Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Responsible for answering all customers’ inquiries by clarifying desired information and provide the support needed.
- Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
- Logs the active sheet and submitting it to department manager
- Handle complains, work on solving them and lower escalation record.
- Upload orders on Odoo system in order to activate the order.
- Manage and keep track of failed, canceled and pending calls and tacking corrective actions for improvement.
- Support in talking in inbound and outbound calls during rush hours if needed.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationship and engage customers by taking the extra mile to insure overall customer satisfaction.
- Meet personal/team qualitative and quantitative targets.
Job Requirements
- Bachelor Degree
- Excellent in English written and spoken
- Previous experience in call center is a plus.
