Chat Moderator / Client Support - Cairo
Everlast -
Heliopolis, CairoPosted 3 years ago188Applicants for1 open position
- 111Viewed
- 7In Consideration
- 10Not Selected
Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Be eager to improve knowledge and performance level
- Meet personal/team targets
Job Requirements
- Strong phone and verbal communication skills along with active listening
- Customer focus, people skills, and adaptability to different personality types
- Ability to multi-task, problem-solve, set priorities, and manage time effectively