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Job Description
- Work as a Technical Services Consultant to fully deploy Carbon Black software at customer sites
- Collect technical requirements from customer and configure the Cb software to work within the capabilities of the application for those requirements
- Review the configuration decisions that are available to customers and provide expertise and guidance on best practices
- Provide onsite and remote technical guidance to new Cb customers to ensure a successful implementation
- For single-Consultant assigned engagements, perform project management functions including, but not limited to, project scheduling, project tracking and status/completion reporting
- Build and maintain customer relationships
- Work efficiently with Cb technical support team to solve customer issues
- Provide critical customer escalation support to ensure timely and effective customer issue remediation and experience
- Contribute to best practices material development and maintenance in concert with Cb product releases
- Work as a remote employee and willing to travel. (Including travel to support customers in Qatar)."
Job Requirements
- 2+ years of experience in enterprise application security solutions
- 5+ years of field consulting experience, preferably implementing security software products
- Proven ability to work remotely and independently to deliver Customer solutions and stay current with
- Cb product announcements, releases and processes
- Knowledge of enterprise IT infrastructures and configuration
- Knowledge of Microsoft Windows, Apple OSx and Linux configuration and management
- Knowledge of software deployment and patch management tools (preferred)
- Experience with scripting languages (Python & PowerShell preferred), interacting with API’s, and creating automation
- Security industry experience and/or Security Certification(s)
- Excellent oral and written communication skills
- Possess the drive to succeed and to participate in the growth of an exciting, fast-paced company