Job Details
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Job Description
- We are looking for a qualified Sales & support specialist to join our team.
- You will provide support to sales representatives and respond to customer and prospect queries.
- Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
Job Responsibilities:
- Handling UAE Tours & Transfers enquiries via Calls, Live Chat, WhatsApp & Zendesk.
- Responding to Social Media Queries.
- Prepare daily Sales Report
- Assist the customer for any amendments or cancellations.
- Creating and updating electronic records of clients
- Maintaining relationships with key persons
- Reaching the revenue and profit targets
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Expediting requests rush orders and altering sales orders and shipping information as required
- Follows up with customers to make sure that they are satisfied with a particular product
Job Requirements
Requirements:
- Minimum of 2 years working experience as a sales consultant.
- Bachelor’s degree
- Prior Experience in customer service, travel and tourism
- Analytical and multitasking skills
- Should be proactive and should possess excellent sales and negotiation skills.
- Computer literacy, IT skills, and typing skills.
- Excellent knowledge of traveling software (computer reservations systems, GDS systems and e- travel)
- Clear communication and the ability to explain concepts in simple terms are used to help the customer work through problems and accurately describe products
- Excellent motivational skills and works will with a team but also able to work alone
- Knowledge of sales practices and the most efficient customer service techniques
- Proficiency in English; knowledge of additional languages is an advantage.
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