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Customer Care Section Head

Fine Hygienic Holding
6th of October, Giza
Posted 4 years ago
176Applicants for1 open position
  • 16Viewed
  • 4In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • To make outbound calls or accept incoming calls to describe FS products, explain the benefits, answer the customers' questions and conduct sales over phone.
  • Provide inputs for setting sales tactics and operational plans for various areas and channels within the responsibility, including pricing and discount strategies, and other related sales strategies.
  • Responsible for handling customer complaints in an efficient and professional manner within FS policies and systems.
  • Responsible for coordinating with own manager to measure and analyze customer satisfaction and implement necessary actions required.
  • Manage, develop, and motivate the sales team to maximize their contribution and sales results.
  • Enforces a customer centric culture in team, to reach and surpass customer satisfaction.
  • Responsible for achieving the sales targets and plans in relation to soliciting and establishing supply agreements with potential customers in line with own department strategy and plans.
  • Responsible for building close relationships with potential and new customers via phone to ensure satisfying needs and expectations.
  • Monitor and report sales trends and competitor activity in order to determine effectiveness of sales plans and strategies. Makes necessary adjustments to maintain competitive advantage.
  • Monitor and report sales results against set targets and plans, and implement necessary actions to ensure achieving the targets.
  • Seek own manager assistance and guidance in necessary cases to ensure achieving sales targets and plans.

Job Requirements

  • BA in business administration or any related field.
  • A minimum of 3 years of stretching experience
  • Strong customer focus.
  • Achievement orientation.
  • Integrity.
  • Strong negotiation skills
  • Solid analytical and presentation skills
  • Market knowledge.
  • Information seeking.
  • Strong sense of teamwork and excellent people development and motivational capability

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