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Job Description
- To make outbound calls or accept incoming calls to describe FS products, explain the benefits, answer the customers' questions and conduct sales over phone.
- Provide inputs for setting sales tactics and operational plans for various areas and channels within the responsibility, including pricing and discount strategies, and other related sales strategies.
- Responsible for handling customer complaints in an efficient and professional manner within FS policies and systems.
- Responsible for coordinating with own manager to measure and analyze customer satisfaction and implement necessary actions required.
- Manage, develop, and motivate the sales team to maximize their contribution and sales results.
- Enforces a customer centric culture in team, to reach and surpass customer satisfaction.
- Responsible for achieving the sales targets and plans in relation to soliciting and establishing supply agreements with potential customers in line with own department strategy and plans.
- Responsible for building close relationships with potential and new customers via phone to ensure satisfying needs and expectations.
- Monitor and report sales trends and competitor activity in order to determine effectiveness of sales plans and strategies. Makes necessary adjustments to maintain competitive advantage.
- Monitor and report sales results against set targets and plans, and implement necessary actions to ensure achieving the targets.
- Seek own manager assistance and guidance in necessary cases to ensure achieving sales targets and plans.
Job Requirements
- BA in business administration or any related field.
- A minimum of 3 years of stretching experience
- Strong customer focus.
- Achievement orientation.
- Integrity.
- Strong negotiation skills
- Solid analytical and presentation skills
- Market knowledge.
- Information seeking.
- Strong sense of teamwork and excellent people development and motivational capability