Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Ensure Xerox service quality standard deployment
- Apply service solutions that meet the Standards of Performance (SOP) and Statements of Work (SOW).
- Support achieving business plans and objectives.
- Identify and resolve customer urgent requests & business issues.
- Provide leadership to achieve positive Customer Experience and Employee Motivation & Satisfaction.
- Provide leadership to promote, enhance and leverage the team spirit.
- Aligned the team capability to best serve the customer’s goals and objectives.
- Providing co-ordination and recording of service issues and complaints to ensure the customer stakeholders and relevant internal problem/solution owners have been identified and agreed.
Job Requirements
- Bachelor’s degree from a reputable university.
- 3 - 5 years experience (2 years in supervisory role - Courier Experience) .
- Solid PC skills.
- Excellent MS office skills.
- Strong Communication skills.
- Customer Handling.
- Leadership skills.
- Intermediate level of English
- Presentable.
