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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone or via remote access.
- Diagnose issues with computer software, peripherals, and hardware.
- Run software diagnostic tools and physically inspecting hardware systems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Monitor and maintain computer systems and networks.
- Ensure daily server backup.
Job Requirements
- BS degree in Information Technology, Computer Science or equivalent
- 1-2 years working as a Help Desk Specialist.
- Proven working experience in providing Help Desk Support.
- Proficiency in English.
- Working knowledge of help desk software, databases, and remote control.
- Advanced troubleshooting and multi-tasking skills.
- Advanced knowledge of computer hardware and software systems.
- Excellent analytical and diagnostic skills.
- Strong client-facing and communication skills.
- Customer service orientation.
