E-Commerce Customer Care Specialist
Branvee -
Cairo, EgyptPosted 2 years ago51Applicants for1 open position
- 33Viewed
- 19In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage different social media platforms in terms of responses to chats or comments.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Operations and Marketing teams
- Create the content for the expected questions and their way of answers to be automated with the social media platform.
- Manage the call center in case of urgent situations or specific cases that our customers may face.
- Motivate people to help other customers by Writing integrative reviews "if you
- write a review with photos, you receive 10% discount for the next purchase";
- Checking the reviews and questions for specific products
Job Requirements
- Bachelor’s degree from reputable universities
- Customer and solution-oriented
- Exceptional communication, persuasion, and team working skills
- Able to work within a dynamic and fast-paced environment
- Good verbal, written, and presentation skills in English
- Enthusiastic to work with an emerging e-commerce from the kitchen
