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Job Description
- Handle the day-to-day operations in the Mall ensuring operations.
- Coordinate mall team and contractor of Maintenance, Security, Housekeeping, landscape and pest control, parking, waste collection, mall administration, and customer service.
- Maintain a strong working relationship with all-important emergency services including Police, Civil Defense, and Para-Medic Services.
- Ensure that the building's physical shape is up to standards.
- Coordinate with the Commercial team for all requirements to support Leasing and Marketing Activities.
- Supervise the handover process to any new or terminated contract, to ensure the tenant receive and leave the property in the appropriate condition.
- Manage tenant shops operational through regular audits, surprise visits to ensure compliance with Mall standards.
- Ensure the Health & Safety standards are followed and applied in all the Mall areas.
- Complete a full weekly report to the Top Management.
- Maintain a periodic preventive maintenance plan, security control plan for the Mall areas.
- Supervise the Mall operations team.
- Ensure timely payments collection from tenants.
- Ensure all payable are fulfilled.
- Maintain records for the tenant's related documents and licenses.
- Handle all conflicts amongst tenants and mall visitors.
- Create and update the Mall policies and procedures.
Job Requirements
- Team Player, used to working across multiple stakeholders
- Is a driven and results-oriented individual with a reputation of achieving positive results under challenging circumstances
- Goal-oriented, driven by outputs and solutions
- Careful attention to detail
- Well-developed critical thinking and problem-solving skills.
- High levels of initiative and self-motivation
- Flexibility and the ability to work in a public-facing dynamic environment
- Effective and quick decision-making ability
- Organization and planning, able to work strategically and at a tactical level
- Maintain high standards of conduct and professionalism
- Possess cultural awareness and sensitivity.
- Ongoing, clear, and responsive communications
- Demonstrate sound work ethics
- Trustworthy with confidential and sensitive company information.
- Attention to detail