Job Details
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Job Description
- Monitor the daily, weekly and monthly staff performance
- Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
- Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
- Develop the agent's performance and set an action plan.
- Conduct the needed brief to the agents on any new process, products, services, updates or promotions.
Job Requirements
Job Requirements:
- Verygood Command of English Language.
- Minimum 1 Year Experience as a Team Leader.
- Excellent communication skills.
- Excellent Leadership & Coaching Skills.
Work Conditions :
- 9 working hours.
- 5 working days & 2 days off.
- Work Location: Maadi CCP.